Reference

How We Protect Your Account and Data

When you open an account with judol bet, you're entering into clear agreements about how we handle your data, verify your withdrawals, and keep your account secure.

Account VerificationData SecurityWithdrawal ChecksLocal Payment Rails
judol bet How We Protect Your Account and Data
REACH US DIRECTLY

How to Contact Us About Legal Matters

Team online

Support Chat

Open the help icon in your account lobby. Our team responds to legal questions and account disputes within two hours during operating hours, Monday through Sunday, 08:00 to 22:00 Jakarta time.

Email Support

Send queries to [email protected] with your account number. We aim to respond within 24 hours. Use email for data access requests, withdrawal disputes or formal account inquiries.

Account Settings

Go to Settings > Account Security in your lobby to review your registered details, payment methods on file, and login history. Update your contact information or request a data export from this menu.

SECURITY & DATA HANDLING

How We Keep Your Data Safe

Encryption Standard

Your account password, payment method details and transaction history are encrypted using TLS 1.3. We do not store your full payment card numbers; DANA, OVO, GoPay and QRIS tokens are handled by payment processors certified for PCI compliance.

Cookie & Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember your lobby settings and preferred game filters. No third-party tracking cookies are deployed; analytics data is anonymized and retained for 12 months only.

Account Verification

Before your first withdrawal, we verify your registered phone number via SMS and cross-check your payment method against your account holder name. This one-time check prevents fraud and keeps withdrawal processing fast thereafter.

Data Retention & Deletion

We retain your transaction and account logs for seven years per audit rules. If you close your account, personally identifiable data is anonymized within 30 days, though transaction records remain for compliance. Request data export or deletion from Account Settings.

Login Security

Enable two-factor authentication (2FA) via SMS in Settings. Once active, logins require both your password and a code sent to your registered phone. This is optional but strongly recommended for accounts linked to QRIS or bank transfers.

Support & Rights Requests

Contact [email protected] to request a copy of your personal data, dispute a transaction, or report a security concern. We respond within 24 hours. Where local law permits, you have the right to access, correct and request deletion of your data.

Legal & Account Policies

When you close your account, your lobbies balance is zeroed and withdrawal requests are halted. Your personally identifiable information — name, phone, payment details — is anonymized and removed within 30 days. Transaction records and deposit/withdrawal logs remain encrypted and archived for seven years to meet legal requirements.

On your first withdrawal request, we send an SMS code to your registered phone to confirm ownership. We also cross-check your payment method (DANA, OVO, GoPay, QRIS or bank account) against your account holder name. Once verified, subsequent withdrawals process without re-verification unless you change your payment method.

Yes. Go to Settings > Account Security > Data Export or email [email protected] with your account number. We compile your personal details, transaction history and login records into a downloadable file and send it within 24 hours. This file includes all deposits, withdrawals and game activity tied to your account.

We retain account data, transaction logs and payment records for seven years. This complies with anti-money laundering (AML) and tax audit requirements. After seven years, historical data is securely deleted unless a legal hold is in place. Session data and cookies are cleared after 12 months of inactivity.

Payment details — DANA, OVO, GoPay, QRIS tokens and bank account numbers — are encrypted using TLS 1.3 and stored in a separate, isolated database. We do not retain full card numbers. Payment processors handle the actual settlement, and we receive only confirmation receipts. Your details are never shared with game studios or third-party vendors.

Contact our support team immediately via chat or email at [email protected]. We can freeze your account within minutes. Change your password from a different device, enable two-factor authentication, and provide us with a list of suspicious transactions. We investigate and respond to fraud claims within 48 hours.

No. We do not sell your personal data. Payment processors (DANA, OVO, GoPay, QRIS networks and your bank) receive only what is necessary to complete your transaction. Compliance and fraud-prevention partners may see anonymized transaction patterns. You can request a full list of data recipients by contacting support.